FEATURES

  • CALL FORWARDING

  • CALL LOGS

  • CALL PARKING

  • CALL RECORDING

  • 2-WAY INTERCOM

  • ADVANCED VOICEMAIL

  • ATTENDED AND BLIND TRANSFER

  • BUSY LAMP FIELD

FREE CONSULTATION

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2 - WAY INTERCOM

2-Way Intercom is a  feature that permits two-way communication through an electronic device that contains circuitry for the purpose of transmitting and receiving audio and/or video transmissions.

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BUSY LAMP
FIELD

Busy Lamp Field (BLF) is a light on an IP phone which tells you whether another extension connected to the same PBX is busy or not. This has to be configured manually from the phone user and it is usually done by making use of the web interface.

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CALL 
PARKING

Call Parking is a feature  that allows you to put a caller on hold at one telephone set and continue the conversation from any other telephone set within your office.

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CALLER ID

Caller ID is a service, that transmits a caller's telephone number to your phone setup when the call is being made. In some instances, a name may also be associated with the number that is attempting the call. 

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DO NOT DISTURB

The Do Not Disturb feature mutes all calls, alerts and notifications on your device. You have the option of customizing which notifications, alerts, or calls you wish to have go through when the Do Not Disturb option is

selected.

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MOBILE APP

Our Mobile App allows you to access the features and functions of Syndeo from the comfort of your cellular device.

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PAGING

Paging is a telephone feature that allows for real-time announcements to a particular team, department, or building area. Pages are broadcast via the speaker on an employee's desk phone. 

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THREE-WAY 
CALLING

Three-Way Calling is a feature that enables you to add a third caller to your conversation without the assistance of a telephone operator. This is especially

useful for conference calls involving multiple parties. 

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ADVANCED
VOICEMAIL

Advanced Voicemail is a feature that places a copy of your voicemail 

messages in your email inbox. This service is ideal for you if are one who often works from home, travels on business, or is computer centric.

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CALL
FORWARDING

Call Forwarding is a phone management feature that helps you to redirect or forward incoming 

calls to an alternate number. It is commonly used to forward calls from one office agent to another.

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CALL
RECORDING

Call Recording is a feature that allows you to capture and record a phone call or audio source for use or replay, thereafter.  

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CLICK TO CALL

Click-To-Call is feature that facilitates a form of Web-based communication in which you click on an object (e.g., button, image or text) to request an immediate connection with another person in real-time.  

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EMAIL TO FAX

Email To Fax is a service that allows you to send faxes directly from your email client. The process is similar to sending and receiving emails. The difference comes on the receiver's end, who gets the fax on their fax machine.

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MULTI - LEVEL
AUTO ATTENDANT

Auto-Attendant is a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist.

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RING GROUPS

Ring Group is a group of phone numbers, extensions or physical telephones that ring together, simultaneously, when one extension number or extension is dialed. It's a great way to improve call routing and distribution in different departments in a business.

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VOICE TO EMAIL

Voice To Email is a feature that allows you to record an audio message that is subsequently attached to the email that you are sending.  

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ATTENDED &
BLIND
TRANSFER

Attended Transfer enables you to speak to the caller before transferring their call.  This permits you to inform the destination agent about the caller's issue(s) and give background info before transferring. 

Blind Transfer is a feature that allows you to  transfer the caller to a ring group or another agent without speaking to them first.

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CALL LOGS

Call Logging is the process of collecting, analyzing, and recording data on telephone calls. The data can include the call origin, call destination, the length of the call, and other transmission details. This feature provides a compilation of the aforementioned data  for later use. 

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CALLER BLOCKING

Call Blocking allows you to block 

incoming calls or transmissions from specific telephone 

numbers.

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CUSTOMIZABLE GREETINGS

A Customizable Greeting is a recording that plays automatically when a customer calls.

They can be set to play right at the start as a professional welcome, as a voicemail greeting, or even as an away message when you can’t answer.

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FAX TO EMAIL

Fax To Email is a service that allows you to receive faxes directly into your email client.  This process is similar to sending and receiving emails.  The difference comes on the sender's end, who issues the fax on their fax machine.  

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MUSIC ON HOLD

The SMS Messaging feature facilitates communication

between you and your client(s) over text messages.

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SMS MESSAGING

Voice Transcription is feature that notates a sound file, whether analogue or digital, into writing text or symbols.  

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VOICE TRANSCRIPTION

Voice To Email is a feature that allows you to record an audio message that is subsequently attached to the email that you are sending.