2 - WAY INTERCOM
2-Way Intercom is a feature that permits two-way communication through an electronic device that contains circuitry for the purpose of transmitting and receiving audio and/or video transmissions.
BUSY LAMP
FIELD
Busy Lamp Field (BLF) is a light on an IP phone which tells you whether another extension connected to the same PBX is busy or not. This has to be configured manually from the phone user and it is usually done by making use of the web interface.
CALL
PARKING
Call Parking is a feature that allows you to put a caller on hold at one telephone set and continue the conversation from any other telephone set within your office.
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CALLER ID
Caller ID is a service, that transmits a caller's telephone number to your phone setup when the call is being made. In some instances, a name may also be associated with the number that is attempting the call.
DO NOT DISTURB
The Do Not Disturb feature mutes all calls, alerts and notifications on your device. You have the option of customizing which notifications, alerts, or calls you wish to have go through when the Do Not Disturb option is
selected.
MOBILE APP
Our Mobile App allows you to access the features and functions of Syndeo from the comfort of your cellular device.
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PAGING
Paging is a telephone feature that allows for real-time announcements to a particular team, department, or building area. Pages are broadcast via the speaker on an employee's desk phone.
THREE-WAY
CALLING
Three-Way Calling is
a feature that enables you to add a third caller to your conversation without the assistance of a telephone operator. This is especially
useful for conference calls involving multiple parties.
ADVANCED
VOICEMAIL
Advanced Voicemail is a feature that places a copy of your voicemail
messages in your email inbox. This service is ideal for you if are one who often works from home, travels on business, or is computer centric.
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CALL
FORWARDING
Call Forwarding is a phone management feature that helps you to redirect or forward incoming
calls to an alternate number. It is commonly used to forward calls from one office agent to another.
CALL
RECORDING
Call Recording is a feature that allows you to capture and record a phone call or audio source for use or replay, thereafter.
CLICK TO CALL
Click-To-Call is feature that facilitates a form of Web-based communication in which you click on an object (e.g., button, image or text) to request an immediate connection with another person in real-time.
EMAIL TO FAX
Email To Fax is a service that allows you to send faxes directly from your email client. The process is similar to sending and receiving emails. The difference comes on the receiver's end, who gets the fax on their fax machine.
MULTI - LEVEL
AUTO ATTENDANT
Auto-Attendant is a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist.
RING GROUPS
A Ring Group is a group of phone numbers, extensions or physical telephones that ring together, simultaneously, when one extension number or extension is dialed. It's a great way to improve call routing and distribution in different departments in a business.
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VOICE TO EMAIL
Voice To Email is a feature that allows you to record an audio message that is subsequently attached to the email that you are sending.
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ATTENDED &
BLIND
TRANSFER
Attended Transfer enables you to speak to the caller before transferring their call. This permits you to inform the destination agent about the caller's issue(s) and give background info before transferring.
Blind Transfer is a feature that allows you to transfer the caller to a ring group or another agent without speaking to them first.
CALL LOGS
Call Logging is the process of collecting, analyzing, and recording data on telephone calls. The data can include the call origin, call destination, the length of the call, and other transmission details. This feature provides a compilation of the aforementioned data for later use.
CALLER BLOCKING
Call Blocking allows you to block
incoming calls or transmissions from specific telephone
numbers.
CUSTOMIZABLE GREETINGS
A Customizable Greeting is a recording that plays automatically when a customer calls.
They can be set to play right at the start as a professional welcome, as a voicemail greeting, or even as an away message when you can’t answer.
FAX TO EMAIL
Fax To Email is a service that allows you to receive faxes directly into your email client. This process is similar to sending and receiving emails. The difference comes on the sender's end, who issues the fax on their fax machine.
MUSIC ON HOLD
Music on hold is a feature that plays a recording of music and/or speech when
an inbound caller is placed on hold.
SMS MESSAGING
Short Message Service (SMS). This feature will allow you to send and receive messages with your DID Number
VOICE TRANSCRIPTION
Voice Transcription is feature that notates a sound file, whether analogue or digital, into writing text or symbols.